Privacy Policy | D & P Lodge

D & P Lodge Privacy Policy (UK GDPR compliant)

At D & P Lodge (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal data in a transparent and responsible manner.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, D & P Lodge.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

D & P Lodge is a holiday accommodation business offering lodge stays and booking enquiries.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us:

Email: hello@dandplodge.co.uk

2. What Information We Collect

We may collect personal information that you voluntarily provide when using our website, including:

Your name
Email address
Telephone number
Any information included in enquiry forms or messages
Booking enquiry details

We may also collect technical information automatically, including:

IP address
Browser type
Device information
Website usage data
Cookie preferences

3. How We Use Your Information

We use your information to:

Respond to enquiries
Discuss lodge availability or booking requests
Provide customer support
Improve our website and user experience
Monitor website performance and security
Comply with legal obligations

We do not sell your personal information.

4. Contact Forms

If you contact us using a website form, the information you provide will be used solely for the purpose of responding to your enquiry.

This information may be stored securely within our website systems or email systems for communication purposes.

5. Cookies

Our website uses cookies to improve functionality, monitor performance, and provide a better browsing experience.

Cookie consent is managed through CookieYes, which allows you to control your cookie preferences.

You can update your preferences at any time using the cookie settings tool available on our website.

6. Analytics & Website Performance

We may use website analytics tools (such as Google Analytics) to understand how visitors use our website.

This may include information such as:

Pages visited
Time spent on site
Device/browser information
General geographic location

This information is anonymised where possible and used only to improve website performance.

7. Embedded Content & Third-Party Services

Our website may include embedded content or links from third-party services such as:

Google Maps
Social media platforms
External websites

Embedded content behaves in the same way as if you visited those websites directly.

These third-party providers may collect data according to their own privacy policies.

8. Hosting & Security

Our website is hosted by IONOS.

We take reasonable steps to protect personal data through secure website hosting, software updates, and security measures.

However, no online transmission or storage method can be guaranteed to be 100% secure.

9. Email Communications

If you contact us by email, we may retain your communication for customer service, record keeping, or follow-up purposes.

We will not add you to marketing lists without your consent.

10. Data Retention

We retain personal information only for as long as necessary for the purpose it was collected, including:

Responding to enquiries
Booking-related communication
Legal or administrative obligations
11. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Object to certain processing
Request restriction of processing
Lodge a complaint

To make a request, please contact us using the details above.

12. Complaints

If you are unhappy with how your data is handled, you may contact the UK Information Commissioner’s Office (ICO):

https://www.ico.org.uk

13. Changes To This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page.